Moving to Cloud Contact Center

3 Day Blinds

About

About

With corporate headquarters in Irvine, CA, 3 Day Blinds has been a leader in retailing and manufacturing high quality, custom made blinds, shades, and shutters for over 36 years. They employ over 250 full-time Design Consultants who provide shop-at-home services.

Challenge

Challenge

To improve the method in which 3 Day Blinds connects with calls that enter into their call center from their clients and to increase the quality of network connectivity to the Internet. In doing so Fastblue needed find a provider that could scale to 3 Blinds needs while meeting budgetary and service requirements.

Solution

Solution

Fastblue worked with our providers to find a service provider that would be able to meet the demands of a high contact call center, as well as, the connectivity requirements of an online-based business.

Fastblue worked with 3 Day Blinds and the carrier of choice to support the order at each step of the installation process.

Fastblue implemented a quality Interactive Call Routing, Cloud Contact Center, and Internet connectivity service to support 3 Day Blinds with the following benefits:

Through continued support, Fastblue is able to provide 3 Day Blinds a high quality solution to help enable their business communications.

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