Support/NOC
Track Fast
Getting You Back
on Track Fast
Long wait times, missed calls, unreliable fixes – these unpleasant stereotypes plague many technical support centers. We break free of these stereotypes to set a superior standard, delivering reliable support and fast ticket resolution anywhere, anytime.
Our global 24/7 NOC and Customer Portal Portal are included in every service we sell. Hosted in Texas, the core of our NOC is escalation, communication, and resolution. Fastblue customers know they can rely on a certified NOC technician who is knowledgeable about their unique services, timeline, and requirements.
Easy Ticket Creation
When you contact Fastblue for support, our NOC automatically creates a trouble ticket to begin investigating the issue. Whether you reach out to us via your personal Customer Portal, email, or phone call, you receive a consistent level of superior quality service.
Team Coordination
Your project team’s Account Manager, Project Manager, and Support are all notified of any service issues, ensuring visibility and progress toward resolution.
Escalation
Fastblue Support knows who to involve and when. With clearly defined escalation paths, Fastblue brings fast resolution to outages and disruptions by getting the right people involved at the right time.